The Bank has set up the "Guidelines for Handling Sexual Harassment Preventive Measures and Complaints," taking appropriate preventive, corrective, disciplinary and handling measures for sexual harassment incidents, and strictly prohibiting any behaviors of sexual harassment, gender discrimination or violence, and threat and intimidation, as to build a friendly workplace with gender equality.

In 2023, the Bank received 2 sexual harassment complaints. Following the procedures outlined in the "Chang Hwa Bank Guidelines for Handling Sexual Harassment Preventive Measures and Complaints," a "Sexual Harassment Complaint Handling Committee" was formed. The investigation and deliberation were conducted in a confidential manner to protect the privacy and personal rights of the parties involved. The investigators and relevant personnel handling the sexual harassment incidents were required to keep the identity of the parties confidential unless necessary for investigation purposes or based on considerations of public safety.