In 2022, 7 financial education seminars for financial customers were organized to provide opportunities for financial literacy, establish correct financial concepts, and promote industry-academia cooperation and financial industry exchanges.

For underserved groups such as children and youth, the elderly, residents in rural areas, indigenous people, etc., which do not have full access to mainstream financial services, the Bank hosted and cooperated with the FSC to organize numerous financial or digital literacy education and publicity activities to share financial information such as concept of money, savings, lending, trust and digital finance, and strengthen the emphasis on financial fraud prevention and information security to enhance financial literacy and security awareness.

The Bank has entrenched itself in rural or hard-to-reach areas where development is more restricted and actively promoted digital finance to local business districts and microbusinesses, providing technical assistance for merchants to help adopting and using mobile payments. In addition to reducing cash physical contact, diversified payment methods not only enhance store competitiveness, but also promote people's habits of using digital finance, and drive the penetration rate of mobile payment and the development of digital finance.