The Bank's values are centered around people and we are committed to following and safeguarding the international principles of fundamental human rights and the Bank's human rights policy, properly maintaining workplace health, actively assisting disadvantaged groups, and providing stakeholders with smooth communication channels, thereby creating a corporate culture that complies with laws, regulations and building a solid foundation for sustainable development.

The Bank has established the "Human Right Policies, Chang Hwa Commercial Bank, Ltd." in the spirit to support and respect international human rights initiatives and conventions, including the "Universal Declaration of Human Rights", "United Nations Global Compact", "International Labour Organization's Declaration on Fundamental Principles and Rights at Work", and "UN Guiding Principles on Business and Human Rights". All business units around the world comply with the labor-related laws and regulations of the place of operation and the Bank's Human Right Policies, while developing an honest, fair, respectful and open work environment.

Based on the characteristics of the financial industry and development strategies, the Bank identifies six major human rights issues as management objectives. Regular reviews are conducted on the implementation of these issues in terms of corporate policies and management, ensuring the integration of human rights principles into the core values of the organization.

The Bank has established "Human Rights Due Diligence Procedures" to conduct annual assessments of the impact of operational activities and internal management on human rights, examining the effectiveness and suitability of measures taken to address human rights issues. The results are reported to the Sustainable Development Committee and the Board of Directors to enhance oversight and promote constant improvement in relevant mechanisms and measures.

The Bank conducted human rights due diligence, which involved identifying human rights issues, conducting materiality assessment and risk evaluation, thereby formulating countermeasures or mechanisms. The findings were disclosed after review, as follows:

A questionnaire was distributed to assess the materiality of human rights issues based on "Level of Attention," "Probability," and "Impact Level." A total of 215 questionnaires were collected, covering various units of the head office, domestic business units (including regional centers and securities brokerage firm), and overseas branches, accounting for approximately 97% of all operational activities. The statistical results are presented in the human rights issue risk matrix as follows:

Risk assessments are conducted on the identified major human rights issues of the Bank, evaluating the probability and impact percentage of risks associated with each issue in operations with mitigation measures and management mechanisms examined and formulated.