Chang Hwa Bank|Corporate Social Responsibility-Stakeholder Engagement and Material Topics Analysis

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Stakeholder Engagement and Material Topics Analysi

In order to promote the Bank's core concept of sustainable development, the Bank actively established a smooth and diversified communication channel, engaged all parties to understand and respond to the expectations of various stakeholders, and refined the Bank's operation management measures and engagement process through the engagement results, so as to facilitate sustainable operation and development. The Bank ceaselessly maintains good communication with stakeholders, conducts analysis and identification of material topics every year, and the materiality assessment process and identification results of major topics are verified by a third-party independent assurance provider and reported to the Chairperson for review. The communication with various stakeholders is reported to the Board of Directors for review every year.

Through a questionnaire, the business management units of the Bank followed the five major aspects of the AA1000 Stakeholder Engagement Standard: impact, attention, responsibility, dependence, and diverse perspectives to identify communities which have material connections and impact with the Bank. In 2022, the results of stakeholder identification were divided into seven categories of employees, competent authorities, customers, investors, media, suppliers, community and non-profit organizations (NPOs)/non-governmental organizations (NGOs).
Referring to the relevant guidelines on material topic of GRI 2021, the Bank reviewed its own operational activities, the context and work plans of sustainable development, the characteristics and opinions of stakeholders, such as stakeholders’ questionnaires, customer/employee satisfaction surveys, questions from shareholder meetings and investor conference, opinion exchange channels, attributes of customer complaints, etc., and referred to international sustainable development trends and standards (such as SDGs), industry focus orientation, etc., to extensively collect sustainable topics that may be involved in the Bank's operations in multiple ways, aggregating a total of 24 topics.
Each business management unit of the head office shall rank the actual or potential, financial or non-financial, positive and negative impacts that may be caused during the operation of the Bank based on "Degree of Impact" and "Probability", and assign the weight of human rights impact, taking into account financial relevance and degree of impact, practical operation and engagement with various stakeholders (including customer and employee questionnaires and various communication channels), reasonableness of results, and opinions from external professional consultants to complete the significance analysis and identification based on the principle of dual materiality. A total of 16 material topics were identified: