Occupational Safety and Health
Occupational Safety and Health Organization
- Establishment of Occupational Safety and Health Responsible Unit
The Bank’s Occupational Safety Section in the General Affairs Division is the responsible unit for occupational safety and health, and sets two full-time occupational safety and health managerial personnels which is superior to the requirements of the regulations. It has been reported to the competent authority in accordance with the law for reference and has obtained approval from the Taipei City Labor Inspection Office, showing that the Bank attaches great importance to occupational safety and health.
- Establishment of the Occupational Safety and Health Committee
In order to implement occupational safety and health management, the Bank established the Occupational Safety and Health Committee in December 2016. The Committee has one chairperson (the President or the agent designated by the President are responsible for monitoring the implementation of occupational safety and health related measures) and eight members, with the labor representatives accounting for one-third of the members. The meetings of the Committee are regularly convened once every quarter in order to strengthen the supervision over the occupational safety of employees, and improve the quality of safety and health management. A total of 4 meetings were held in 2022 to assist the promotion of the Bank's occupational safety policy.
Occupational Safety and Health Operating Status
- Policy and Agreement
- The Bank's "Occupational Safety and Health Policy" was reviewed and approved by the Board of Managing Directors on October 4, 2019. The scope of application covers all employees of the Bank and contractors and other stakeholders. The corporate mission and business philosophy of the Bank is to serve our customers in the spirit of "Solid Management to Serve the Public". In addition, we uphold the belief of caring and respecting colleagues, customers, suppliers, contractors and other stakeholders. Occupational safety and health management is actively implemented. Workplace safety and health are continuously improved. It is expected to provide a safe and secure working environment for all employees and stakeholders. Our highest goal is to pursue "No Holiday for Safety, and Health is Priceless". Thus, we promise and implement the following policies:
- a. Establish a safe and healthy workplace.
- b. Control and manage occupational safety and health risks.
- c. Strengthen occupational safety and health education and training.
- d. Ensure consultation and participation of workers.
- e. Comply with legal requirements and obligations.
- f. Continue to optimize the occupational safety and health system.
- The Bank revised the "Safety and Health Work Rules" together with labor representatives in 2017. Also, we reported it to the labor inspection agency and keep it on file. In addition, the renewal of the "Collective Agreement" signed with CHB Corporate Union was completed on May 14, 2018. The official agreement of the corporate union covers occupational safety and health personnel, safety and health education and training, compensation for occupational accidents, and other issues related to occupational safety. Also, the contract added on July 30, 2020 was signed.
- Identification of Occupational Safety and Health Risks
In order to control the risks of occupational safety and health, the Bank has established "Occupational Safety and Health Management Program", "Four major Programs for Occupational Safety and Health Prevention", "Automatic Safety and Health Inspection Program" and "Operational Environment Monitoring Program" to implement and carry out the management of occupational safety and health. Also, priorities and action plans are established according to the degree of risk in order to enhance the safety and health awareness of all personnel and improve the working environment and facilities. The management objectives of safety and health are achieved to ensure the safety and health of our employees.
- Working Environment with Safety and Health
- Each unit compiles the "Summary of Annual Voluntary Inspection Plan" every year to ensure that the equipment can maintain in the status of normal operation, and to detect and eliminate various existing risk factors in advance. Also, voluntary inspections of safety and health are implemented according to the planned schedule.
- The monitoring of the working environment of "lighting" and "carbon dioxide" is carried out twice a year in order to grasp the working environment of the employees of the Bank and assess the status of our employees' exposure to hazards. Two operating environment monitoring of "Indoor carbon dioxide" and "lighting" were handled in 188 units of the whole bank in the first half of 2022, and 187 units in the second half of the year. The monitoring results all meet the standards. The compliance rate of the monitoring of the working environment is 100%.
- Safety maintenance reports and employee self-defense drills are held regularly every year to strengthen the Bank's safety protection. Our employees are trained to be proficient in the handling of various emergency situations to strengthen their emergency response capabilities. It is expected to be able to deal with related matters calmly and comprehensively in case of emergencies to maintain the safety of our employees. In January and July 2022, a security maintenance report and a drill of the self-defense formation were held respectively. All business units of the bank (185 domestic branches, 7 overseas branches, 1 representative office, 3 securities brokers, 4 regional centers) were completed as scheduled. The number of people participating in the drill was 4,818 and 4,752, respectively, reaching a 100% execution rate.
- Handling of Occupational Hazardous Accidents
Occupational hazards shall be prevented, and our employees shall have a better understanding of OSH related matters. Therefore, the Bank has set up one "Occupational safety and health business supervisor", two "First-aid personnel" and one "Fire-fighting management personnel" in each unit to assist in the implementation of matters related to occupational safety and health. When there is an immediate danger in the workplace, the unit supervisor or occupational safety and health business supervisor should immediately stop the operation and have employees evacuate to a safe place. When employees are in danger of immediate danger, they may exercise their right to evacuate to a safe place by themselves while reporting to the unit supervisor or occupational safety and health business supervisor immediately.
- Response Measures for Emergency Hazards
The bank has established "Chang Hwa Bank Business Continuity Plan", "Chang Hwa Bank Directions of Emergency Response Measures for Compulsory Collective Isolation Responding to Epidemics" and "Chang Hwa Bank's Material Accident Handling Team Setup Points". If emergency events such as disasters or material pandemics occur, the above-mentioned plan should be followed, and emergency response measures should be implemented based on actual needs."
- Notification and Reporting of Accidents
As per ”Chang Hwa Bank Safety and Health Work Rules” , in the case of any of the following occupational disasters in any unit, the unit supervisor or occupational safety and health business supervisor shall report to the Bank’s occupational safety and health management unit immediately, which shall then notify the labor inspection agency in eight hours:
a. Disaster with fatality.
b. Disaster with more than three injured persons.
c. Disaster with one seriously injured person who requires hospital treatment.
d. Other disasters announced by the central competent authority.
- When an occupational disaster occurs in the workplace, the unit supervisor or occupational safety and health business supervisor shall take necessary first aid or rescue measures immediately, conduct investigation and analyses, and keep records accordingly while reporting to the Bank's occupational safety and health management unit. Except for necessary first aid and rescue, employees shall not move objects or destroy the site without the permission of the judicial agency or the labor inspection agency.
- Procedures for Investigation of Occupational Accidents
In order to enable the Bank to quickly understand the situation of the case in the event of an occupational disaster and provide immediate assistance to the unit and the party involved in the accident, the Bank has formulated relevant forms such as "Workplace Occupational Accident Notification Record Form" and "Workplace Occupational Accident Follow-up Handling and Investigation Record Form". After receiving the notification, the Bank's occupational safety and health management unit shall immediately investigate and analyze the accident with relevant personnel, and formulate disaster prevention countermeasures to reduce the incidence of accidents.
- Subsequent Treatment of Occupational Accidents
If our employees encounter occupational disasters, the Bank's medical staff will provide health tracking and care to help our employees recover and return to work in addition to providing relevant compensation in accordance with the Bank's "Employee Retirement Pension and Severance Regulation".
- Systematically Promoting Occupational Safety and Health
- ISO 45001 Occupational Safety and Health Management System Verification
- In order to effectively manage and promote the occupational safety and health management system, the President leads the Bank to comply with occupational safety and health related laws and regulations and international standards, provide relevant resources, and commit to implement the Bank's occupational safety and health policy. Each department sends personnel to form a promotion team for the management system of occupational safety and health. The system is continuously optimized every year in the form of PDCA cycle through the formulation of quantified target tracking management performance. For example: the number of meetings held by occupational safety and health committee, the compliance rate of the monitoring of the working environment, the participation rate of occupational safety education and training, the implementation rate of labor health services, the goals of health promotion activities, and the implementation rate of the prevention plan of occupational safety and health, etc. In this way, a safe and healthy working environment is created.
- Evaluators in each unit that received occupational safety and health hazard identification and risk opportunity assessment training within or outside the Bank are assigned with their own identification scope according to each unit's responsibility, activity and process. When filling out the "Hazard Identification and Risk Opportunity Assessment Form", in addition to considering routine activity process, non-routine contingencies shall be considered as well in order to understand the risk factors that may cause injury in the workplace.
- The Bank continues to refine and improve occupational safety and health in the workplace. Therefore, the internal audits confirm the implementation of occupational safety and health related businesses in each unit. Also, we are actively striving for safety and health related awards from competent authorities to enhance the corporate image and create a safe, healthy and happy workplace.
- a. Obtained the certification of ISO 45001 Occupational Safety and Health Management System of BSI from US ANAB and TAF in Taiwan in 2019. Also, we have re-certified to ensure compliance with the regulations of the Occupational Safety and Health Act and international standards after the certification expired in 2022.
- b. In 2022, we won the extension of the Health Promotion Administration, Ministry of Health and Welfare "Badge of Accredited Healthy Workplace - Health Promotion" to establish a healthy and supportive working environment.
- c. In 2022, we won the "2022 Sports Enterprise Certification" issued by the Sports Administration, MOE, which shows that the bank supports employees to exercise.
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- Contractor and Supplier Management
In the "Supplier Social Responsibility Commitment", the Bank specifies the labor rights and human rights that suppliers should abide by, including compliance with the regulations of the Occupational Safety and Health Act. In addition, the Bank has a "Work Environment Hazard Element Notice". Contractors shall assess the possible hazards of the detail operations according to the hazard elements written in the notice. The responsible person of the contractor shall sign the notice and inform all the operating personnel regarding the possible hazards to ensure their safety before the commencement of the operations.
- Measures and Activities Related to Health
- Employee health checks are conducted every two years, which is superior to the frequency prescribed by law. The overall health status of the employees is analyzed based on the inspection results. 10-year possibility of cardiovascular disease were calculated. Also, hierarchical health management is implemented. Among the abnormal items in 2022, the abnormal proportions of total cholesterol and waist circumference accounted for the highest. Health promotion activities suitable for the Bank are promoted based on healthy abnormal proportions.
- In order to promote the health of our employees, the colleagues are encouraged to walk more to improve their immunity while they can take care of public welfare at the same time. Therefore, the Bank handled the task and challenge of "Billion Steps, Thousand Trees: Healthy Smart Move", which is also a public welfare activity in 2022. A total of 5,350 people participated in the event, representing 79% of the total number of employees in the bank. The cumulative number of steps for the whole bank reached 863.06 million steps, successfully achieving the goal of donating NT$100,000 to the event. On November 25, 2022, the bank donated the public welfare fund to the "Taiwan Association Against Depression".
- Medical personnel and personnel related to labor health services are contracted or hired to handle labor health services which is superior to the requirements of regulations. In 2022, a total of 62 on-site consultation services with doctors were provided, with a total of 440 participants. Some employees with chronic illnesses are referred to appropriate medical units.
- In order to take care of the mental health of our employees, the Bank cooperates with professional institutions for psychological counseling. Employees of the Bank are provided with psychological counseling and counseling. The Bank bears the expenses within a certain amount.
- Breastfeeding rooms are set up to provide breastfeeding employees with a safe and comfortable breastfeeding place.
- There are sports clubs, including basketball, table tennis, mountaineering, badminton, tennis, golf, and volleyball clubs, to motivate employees to exercise more to maintain good health.
Improvement of employees’ and contractors’ knowledge and skills related to occupational safety and health
In order to equip employees of the Bank with the awareness and ability of occupational safety and health, the safety and health education and training for new recruits and employees on active duty are handled in accordance with the requirements of laws and regulations. In addition, employee training needs are understood through occupational safety and health committees, employee responses, etc. Education and training information is provided in the form of courses, lectures or publications.
- Occupational safety and health education and training for new recruits and employees on active duty
In 2022, a total of 273 people completed the safety and health education and training for new recruits. A total of 6,552 people were trained in the safety and health education and training of employees on active duty.
- Training of occupational safety professionals
The Bank has established "Occupational safety and health business supervisor", "First-aid personnel" and "Fire-fighting management personnel" in each unit to enable our employees to implement matters related to occupational safety. There is a total of 1,517 qualified people in the Bank who receive relevant training regularly. Number of people trained in 2022: 429, with a total of 4,345 hours.
- Contractor Education and Training
Security guard education and training: Number of people trained in 2022: 829, with a total of 3,316 hours.
- Lectures on Safety and Health
- I. Lectures on workplace stress and emotional adjustment were held in 2022. Also, the online course was recorded for our colleagues to take on their own, with a total of 810 participants.
- II. In 2022, the online “prevention and treatment of emerging infectious diseases” was recorded for our colleagues to take on their own, with a total of 261 participants.
- Publications
The Occupational Safety Section publishes relevant articles on occupational safety issues in the internal publication "CHB Magazines" and the internal website from time to time to enhance our employees' knowledge and capabilities related to safety and health. A total of 6 articles was published in 2022.
Control Measures and Implementation Effectiveness of Employee Safety and Health Issues
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