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CSR Questionnaire

To better understand the concerns of our stakeholders, and to receive opinions and feedback in order to provide valuable reference for Chang Hwa Bank (CHB or the Bank) future CSR development, the Bank has established the following CSR questionnaire.

1. What is your relationship with Chang Hwa Bank:(*check multiple boxes if applicable)

2. Through which of the following channels would you prefer to receive on corporate sustainability of Chang Hwa Bank?(*check multiple boxes if applicable)

3. Please rate the importance of each of the following CSR material issues on a scale of High, moderate and Low.
Aspects Issues
Economics Aspects 1. Performance
2. Corporate governance
3. Business integrity
4. Legal compliance
5. Risk management
Environment Aspects 1. Greenhouse Gas Emissions
2. Managing Supplier
3. Energy Conservation and carbon reduction
4. Supporting Green Energy Industries
Social Aspects 1. Products and Quality of Services
2. Transactions Security
3. Customer Rights and Interests
4. Customer Complaint Channels
5. Compensation and benefit
6. Education and Training
7. Employee Performance
8. Communication Channel for employee
9. Occupational safety and health
10. Social Welfare
4. Other important issues (Please specify):

Thank you for your feedback. Your valuable opinion will help us greatly in planning our future CSR strategies and making improvement in long-term performance.

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