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Customer Service Center

Chang Hwa Bank Customer Service Center’s Service / Complaint Direct-line / Debit Card Loss / Credit Card Loss Service:

  1. Single Representative Number:
    For local calls from any area: 412-2222 and press 9 for service representative (fee charged at local call rate) 
    For mobile phones, please dial: (02) 412-2222 and press 9 for service representative 
    Toll-free service direct-line: 0800-365-889, and press 9 for service representative
    For report of loss of debit card, in case where the above customer service center telephone number is busy, and if a personal internet banking has been applied with our bank, please login the personal internet bank and under the option of [Loss/Application Service], perform [Loss of Debit Card], or please dial our Information Division for loss support direct-line at (02) 8772-8008 Ext. 2008 
  2. Loss of Credit Card:  
    If the above customer service center telephone number is busy, please dial our Authorization Center loss direct-line at (02) 2552-1830