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  1. Chang Hwa Bank Complaint System Channels and Methods
  2. To establish ethical and transparent corporate culture and to promote sound management, if you (the “Complainant”) discover any personnel of Chang Hwa Bank (the “Bank”) being subject to crime, fraud or violation of laws, please submit the complaint to the Bank by the following Channels and Methods: 
  3. 1. Complaint email: no contentno contentchb0110@chb.com.tw 
  4. 2. Complaint hotline: (02) 2562-0116 Office hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (excluding public holidays)
  5. 3. Complaint address: Compliance Division 8F., No.57, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104 
  6. 4. Complaint handling principle: 
  7. In order to handle and investigate the case, when the Complainant submits a complaint, please provide the following information for verification:
  8. (1) Complainant’s legitimate name, ID unmber, contact address, phone number, and email address; if the complainant is a foreign personnel, please provide a verifiable ID number.
  9. (2) Name of the party being complained, or other information sufficient to identify characteristics of the party being complained.
  10. (3) Tangible evidence for investigation which includes, but not limited to the subject, context of the event, and date of the case.
  11. Anonymous complaint shall still be accepted where the contents of the complaint and the supporting evidence provided are specific and warrant an investigation. If the content of the complaint does not contain crime, fraud or violation of laws, such complaint is a repeated complaint of the same case that is under investigation or closed and without new evidence, or the party or the matter being complained is not the Bank’s personnel or business, the Bank may reject the complaint case.
  12. 5. The principle of protecting the Complainant 
  13. Except for regulatory compliance or cooperating with investigation of governmental agencies, or except for information known to the general public, the Bank shall keep the identity of the Complainant and the complaint content confidential. The bank shall not, in any manner, harass, retaliate against, or otherwise take adverse action against the Complainant.
  14. 6. If the Complainant is an employee of the Bank, please submit the compliant on the Bank’s employee complaint system, or use other compliant channels.
  15. Chang Hwa Bank Complaint Handling Regulations(open a new window)
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