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  1. To establish ethical corporate management culture of the Bank, “Chang Hwa Bank Ethical Corporate Management Best Practice Principles” is adopted for compliance thereof. In order to fulfill the Bank’s commitment to ethical corporate management and ensure internal management and business activities are in line with the Bank’s philosophy of the ethical corporate management, board of directors and senior management of the Bank are asked to issue the “Statement of Compliance with the Ethical Management Policy,” the rest of the staff are asked to issue the “Commitment Letter of Ethic and Integrity.”
  2. The Committee for Sustainable Development (the “Committee”) affiliated to the Board of Directors is the ethical corporate management dedicated unit. The Committee is responsible for implementing ethical corporate management to immerse in business policies of the Bank, supervising and coordinating the establishment of ethical corporate management system of the Bank, supervising and viewing the execution and effectiveness of ethical corporate management of the Bank, and reviewing ethical corporate management related execution report regularly.

  3. Chang Hwa Bank Implementation of Business Integrity

    1. Chang Hwa Bank Internal and External Complaint System Channels and Methods
    2. To establish ethical and transparent corporate culture and to promote sound management, if you (the “Complainant”) discover any personnel of Chang Hwa Bank (the “Bank”) being subject to crime, fraud or violation of laws, please submit the complaint to the Bank by the following Channels and Methods:
    3. 1. Complaint channel: Complaint email chb0110@chb.com.tw
    4. 2. Complaint handling principle:
    5. In order to handle and investigate the case, when the Complainant submits a complaint, please provide the following information for verification:
    6. (1) Complainant’s legitimate name and contact information (including contact phone number and address or email address).
    7. (2) Name and unit of job position (if known) of the party being complained, or other information sufficient to identify characteristics of the party being complained.
    8. (3) Fact of the complaint, occurrence time and location, and shall submit specific evidence for investigation.
    9. The Bank may reject the complaint filed if the following applies:
    10. (1) If the Complainant is anonymous or uses alias, name of others or submits the complaint on behalf of others, and does not provide contact information.
    11. (2) The content of the complaint does not contain crime, fraud or violation of laws.
    12. (3) The content of the complaint exhibits ill intent, false accusation or no concrete evidence or facts etc.
    13. 3. The principle of protecting the Complainant
    14. Except for regulatory compliance or cooperating with investigation of governmental agencies, or except for information known to the general public, the Bank shall keep the identity of the Complainant and the complaint content confidential.
    15. 4. If the Complainant is an employee of the Bank, please submit the compliant on the Bank’s employee complaint system, or using the complaint email: chb0111@chb.com.tw
    16. Agency Against Corruption, Ministry of Justice - Promotion Film
    17. Agency Against Corruption, Ministry of Justice: microfilm - “Administrative transparency enhance mutual trust”
    18. Agency Against Corruption, Ministry of Justice: microfilm – “Memories of green onion bread”