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Customer Satisfaction

  1. Satisfaction toward Digital Banking Services
  2. Survey Results
  3. Satisfaction toward Physical Channel Services
  4. Survey Results
  5. Customer Satisfaction Survey over the Past 3 years.
  6. To strengthen the depth and scope of the content of our customer satisfaction survey, the survey of this year provides open-ended questions for customers to provide feedback for improvement. The Bank will immediately review and make improvement towards suggestions made by customers such as increasing money.

Future Outlook

With the principles for fair treatment of customers as the core, the Bank will listen to customers' opinions, continue to promote financial innovation and strengthen digital services, and strive to provide customers with the best financial services, thereby creating a satisfactory and reliable financial brand.

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  • Customer service center single representative number：412-2222
  • Mobile please dial 02-412222/0800-365-889(Local call only)