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The Bank assumes the responsibility for caring for customers and actively supports the government's various relief policies to assist customers affected by COVID-19, such as the relief measures launched by various ministries, the Central Bank financing project, the worker relief loans, and other relevant relief projects. The implementation has been quite effective.
To assist enterprises and young people in obtaining venture capital, thereby achieving inclusive financial services, the Bank provides relevant loans as follows:
For debtors who apply for debt workout, mediated debt workout, and debt settlement in accordance with the Consumer Debt Clearance Act, or individual debtors who apply for debt negotiation, we evaluate their income and work ability and other factors comprehensively, and encourage them to actively resolve their debts and return to normal life, thereby facilitating the recovery of debts. In 2021, the Bank actually accepted a total of 418 debt workout cases, of which 334 were completed, and 278 cases were established, with a success rate of 83.23%. The total debts negotiated with contracts signed were in the amount of NT$17,188 thousand.
The Bank actively responses to the promotion of the micro-insurance policy by the FSC, and provided micro-insurance donations to people in the disadvantaged groups in the total amount of micro-insurance premiums of NT$98,879 through the matchmaking by the Chung Kuo Insurance Co., Ltd. and China Life Insurance Co., Ltd., in 2021 to assist disadvantaged people or persons with specific identities in obtaining basic protection for a period of time with relatively low insurance premiums, so as not to be affected by financial difficulties due to unpredictable specific risks and incidents.