Chang Hwa Bank|Corporate Social Responsibility-Legal Compliance

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Legal Compliance

The Bank has maintained an effective and appropriate internal control system through a sound compliance system and improved the effectiveness of compliance risk management to reduce the Bank's compliance risk. The Bank has established a sound legal compliance system and framework and launches a compliance effectiveness reporting and monitoring mechanism and through promotion, education and training, ensures the implementation of the legal compliance system.

Legal Compliance Organizational Structure

Responsibilities

Set up a dedicated unit for compliance affiliated with the President, responsible for the planning, management, and execution of the compliance system, while establishing procedures, plans, and mechanisms for identification, assessment, control, measurement, monitoring, and independent reporting of compliance risks.
With a two-line defense mechanism, we engaged in horizontal communication and meetings to discuss and improve important compliance issues regularly, and we have established an independent notification mechanism for legal compliance risks to keep abreast of bank-wide legal compliance risks.

Complaint Mechanism

The Bank has established an internal and external whistle blowing system. The internal audit unit accepts whistleblower cases and discloses relevant reporting channels on the official website.

Assessment Mechanism

Examine whether the Bank's compliance resources (that is, the human resource allocation, organizational structure, as well as education and training of the compliance unit) are adequate timely in order to put the compliance function into force.
The compliance unit conducts relevant compliance risk management by assessing major operating activities, products and services, credit or business projects, and material customer complaints that may violate the laws.
Conduct the Bank’s implementation status of legal compliance.

Actions

Risk Management

The Bank has completed the self-assessment of legal compliance for the first and second half of 2022, and reported on the implementation status to the Board of Directors and the Audit Committee.
The Bank completed the on-site audit of legal compliance and the AML business in accordance with the 2022 legal compliance on-site audit project.

Education and Training

There were 6,443 people and 6,397 people participating in the legal compliance courses in the first and second half of 2022, respectively, with95.82% and 95.76% of the employees participating, respectively.
In 2022, there were 6 classes in compliance, AML, know-your-customer (KYC) policy, and employee code of conduct training for new recruits, with a total of 313 participants.

Implementation

No major penalties were imposed by the competent authorities in 2022.