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Social Aspect

Employees are the core competitiveness of business management. The Bank’s efforts to realize the principles of “right person in the right place” and fair and reasonable performance appraisal are our commitment to all employees. The Bank attaches great importance to employees’ career development, and continuously implements international financial talents cultivation plans and leaders development plans, along with diversified training channels, to enhance employees’ professional knowledge. In addition, the Bank has constructed a complete compensation system by considering market competitiveness and connecting the Company’s overall business performance with individual performance as the basis for compensation adjustment. Apart from work, employees are encouraged to participate in various recreational activities, and comprehensive health care assistance programs and welfare measures are provided to employees to help them balance work and family as well as care for their physical and mental health.

commitment


Performance

Performance


We highlight a selection of our material Issues below.
1. Employee - Respect for Human Rights and Gender Equality
2. Social Welfare - Caring for Disadvantaged Groups
3. Social Welfare - Development of Supporting Industries


  1. 1. Employee - Respect for Human Rights and Gender Equality
  2. GRI: 102-41、404、406-1、412
  3. 1.1 Human Rights Policy
  4. 1.1-1. The Bank adheres to the people-oriented principle and guarantees the basic human rights of all employees. The recruitment, compensation and benefits, education and training, promotion and retirement plans for employees do not differentiate or present discrimination based on race, gender, age, religion, political affiliation, physical and mental disabilities and union affiliation. The Bank also provides market-competitive compensation standards, diversified training programs, complete welfare measures, and smooth promotion channels to implement equality in the workplace.
  5. 1.1-2 In addition to actively fulfilling its own corporate social responsibility, the Bank also promotes such practices among its suppliers by devising the Supplier Corporate Social Responsibility Policy, which provides advocacy on several issues, including corporate social responsibility, protection of employee rights and interests (including human rights protection, prohibition against forced labor and child labor, and encouragement of freedom of association) as well as environmental protection (including GHG inventory and setting of carbon reduction goals). For a single transaction amount of more than NT$1 million, the Bank also requests suppliers to sign a declaration to abide by such Policy.
  6. 1.1-3 In addition, according to the British Government’s 2015 Modern Slavery Act, the Bank disclosed the measures adopted in 2018 to prevent slavery and human smuggling in the supply chain or various businesses, and reported them to the 23rd meeting of the 25th Board of Directors on April 26, 2019 for deliberation.
  7. 1.2 Upholding the Concept of “Equal Pay for Equal Work”
  8. Equal pay & Equal work 
  9. 1.3 Gender Equality
  10. 1.3-1 The Bank is committed to achieving gender equality and implementing equal rights for men and women. The Bank established the Chang Hwa Commercial Bank Safety and Health Work Rules, and taking into account the protection and equal rights of employment for female employees, relevant maternal health protection measures shall be taken. Furthermore, four major programs for occupational safety and health prevention have been established, i.e., ergonomic hazard prevention program, workload induced disease prevention program, workplace violation prevention program, and maternal health protection program, respectively; among which the latter is for the protection of safety and health of female employees.
  11. To improve employee benefits, employees who have served the Bank for one year are entitled to an employee maternity pension of NT$5,000 per child from January 1 to December 31, 2019.
  12. 1.3-2 Percentage of Female Employees
  13. As of the end of 2018, the percentage of female employees in Chang Hwa Bank was 64.06%; with female managers accounting for 57.33% of all management personnel; the percentage of female managers under 39 years old was 75%; the percentage of female new recruits was 61.56%; and the percentage of female departing employees was 51.95%.
  14. Gender ratio distribution
  15. 1.4 Measures for Sexual Harassment Prevention
  16. The Bank has set up the Guidelines for Sexual Harassment Prevention and Complaints Handling, providing complaint hotlines (the telephone number of all branches of the Bank and the Human Resources Division’s complaint hotline: (02) 2560-3658), taking appropriate preventive, corrective, disciplinary and handling measures for sexual harassment incidents, and strictly prohibiting any behaviors of sexual harassment, gender discrimination or violence, and threat and intimidation, as to build a friendly workplace with gender equality.
  17. Implementation Status The Bank had no sexual harassment complaints in 2018.
  18. 1.2-5 Freedom of Association
  19. A. Employer-employee Meetings
  20. In order to achieve friendly interaction with its employees, the Bank has been holding employer-employee meetings once every three months according to the Chang Hwa Bank Directions for Implementing Employer-employee Meetings since July 28, 1999, to conduct discussions and negotiations regarding matters such as employer-employee relations, employer-employee cooperation, employee salaries and benefits, and labor safety. Implementation Status By the end of 2018, 89 employer-employee meetings had been held, the employer-employee relations were harmonious and stable, and good interactions were maintained.
  21. 2018

    2017

    2016
    Number of meetings
    4
    4
    4

    Number of

    matters

    11
    11
    14

  22. B. Protection by the Collective Agreement
  23. In response to changes such as amendments to labor policies, laws and regulations, the Bank and the CHB Corporate Union representatives re-initiated negotiations regarding collective agreement. The Bank and the CHB Corporate Union signed the collective agreement again on May 14, 2018. The contents of this collective agreement signed were established after being fully discussed by the representatives of the employer and the employees, and after taking into account labor-related laws and collective agreements of peers in the financial industry. Many of the provisions in this collective agreement are superior to the current laws and regulations, such as paid annual personal leaves, family care leaves and sick leaves; compensation payment for employees who passed away due to illness or accident while on unpaid leave due to military service, injury, or illness, as to take care of their surviving dependents; and bone marrow or organ donor leaves with duration adjusted according to actual needs, as to encourage employees to participate in public welfare. In addition, in order to enhance the harmony of employer-employee relations, one seat of the Personnel Appraisal Committee is reserved for a representative designated by the corporate union.
  24. Implementation Status
  25. As of the end of 2018, the number of members of the CHB Corporate Union was 6,050 (male: 2,273, female: 3,777), and the employees under the protection of the collective agreement accounted for 92.28% of all employees.
  26. Join union


      
  1. 2. Social Welfare - Caring for Disadvantaged Groups
  2. aims to social welfare
  3. Caring for the disadvantaged in remote rural villages
  4. Helpting disadvantaged families
  5. Caring for the Elderly
  6. 3. Social Welfare - Development of Supporting Industries
  7. The Bank also actively supports business activities and industrial development, attaches importance to the development of the capital market and local cultural and creative industry, and continues to encourage the development of relevant talents.
  8. In 2018, the following projects were organized:
  9. 1. The Dreams-come-true SME Financing in Keelung was launched to help small and medium enterprises in Keelung successfully obtain the funds needed for their operations.
  10. 2. The Financing for Young Farmers’ Entrepreneurship and Agricultural Enterprises in Taichung was launched to assist young farmers and agricultural enterprises in Taichung to obtain funds needed for their entrepreneurship.
  11. 3. Made donations to “Small and Medium Enterprise Credit Guarantee Fund,” which helped SMEs obtain the funding they needed and contributed to the growth of the nation’s economy and the social stability.
  12. 4. Made donations to “Overseas Credit Guarantee Fund,” which helped overseas Chinese and Chinese enterprises obtain funding in ASEAN countries from Chinese financial institutions.
  13. 5. Sponsored Taipei Foundation of Finance in organizing “23rd Cross-strait Banking Collaboration Conference.”
  14. 6. Participated in “2018 Financial Services for charitable Carnival” held by Taiwan Financial Services Roundtable in Keelung and Taoyuan to promote financial knowledge and education.
  15. 7. Participated in the General Association of Chinese Culture’s a series of events “South Taipei Fun Carnival” and “the Soul of the Craftsman” film series shooting to encourage cultural heritage and implement policies to support the development for cultural and creative industries.
  16. 8. Participated in “2018 Taiwan Lantern Festival” held by Chiayi County Government to be actively involved in local cultural activities.
  17. 9. Participated in Accounting Research and Development Foundation’s “30th Anniversary Accounting Elite Cup Debating Competition” to help nurture accounting professionals and advance capital market in Taiwan by rising more accounting professionals’ mutual communication and interaction.
  18. 10. Participated in “2018 Taichung World Flora Exposition” held by Taichung City Government to implement actively joining local cultural activities in Taiwan and make contributions to increasing the country's cultural soft power.

Contact Information / Feedback

       
  1. Secretariat Division of Chang Hwa Bank
  2. ADD:No. 57, Sec. 2, Zhongshan N. Rd. Taipei City 10412, Taiwan
  3. TEL:+886-2-2536-2951
  4. FAX:+886-2-2521-1126
  5. E-mail:chbsd@chb.com.tw
  6. Website:https://www.bankchb.com/