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Stakeholder Engagement

  1. We highlight a selection of our material Issues below .
  2. 2.1 Stakeholder Identification
  3. 2.2 Summary of Stakeholder Communication Channels and Issues of Concern  
     
  1. 2.1 Stakeholder Identification
  2. **GRI:102-40、102-42、102-43、102-44、102-46、102-47、102-49、103-1
  3. Step 1:Identifying Stakeholders
  4. In order for the Bank to identify stakeholders, the CSR Task Force members conduct six-factor stakeholder positioning tests (i.e., responsibility, influence, closeness, reliability, representation, and policy and strategic intent) to identify stakeholders who are relevant to and will be in close contact with each of the businesses of the CSR Task Force members. Based on the identification results, there are 7 categories of stakeholders this year, including: Competent authorities, investors, customers, employees, suppliers, communities and media.
  5. 4 Steps to identifiy issues of Stakeholders concerns
  6. Step 2:Collecting Issues of Concern
  7. I. Selection Criteria
  8. In order to accurately grasp the issues of concern to the stakeholders, the Bank refers to the four principles of the GRI Sustainability Reporting Standards —materiality, stakeholder inclusiveness, sustainability context and integrity— and considers all the concerns of different stakeholders and the materiality of each, and their respective measuring basis and value. As a result, we first divide the materiality issues into five aspects: corporate governance, customer care, employee care, environmental protection and social welfare. Secondly, we collect issues of each aspect and perform preliminary screening of these. The CSR Task Force members then prioritize among these, which will ultimately determine the scope of materiality issues for the Bank to respond to.
  9. II. Identifying Issues
  10. The Bank first compiled various issues of concern to stakeholders among the CSR Task Force members via questionnaire. The members then followed the above-mentioned screening principles of the material issues, observed the material issues of concern to the domestic financial industry and the international sustainable development trends (for example, the 17 SDGs proposed by the UN) and filled in the questionnaire based on practical experience relevant to their duties. A total of 56 issues of concern were collected. The above-mentioned five aspects were then summarized into four major aspects: governance (originally “corporate governance”), products, (originally “customer care”), society (originally “employee care and social welfare”) and environment (originally “environmental protection”), with a total of 27 issues of concern, as shown in the diagram below.
  11. Issues of Concern from Four Major Aspects

  12. Step 3:Making Materiality Analysis Matrix
  13. After finishing to collect issues of concern to various stakeholders, members of the Bank’s CSR Task Force then conducted a materiality evaluation of the above-mentioned 27 issues of concern, scoring each issue based on the “degree of concern of the issue” and the “impact of the issue on the Bank’s operations”. The total score of each issue was then weighted, transformed and classified to arrive at the final total score. They were then divided into high-level concern, continuous concern and low-level concern. The 27 materiality issues of the Bank were described as in the matrix below.
  14. Materiality Issue Matrix
  15. Step 4:Classifying and Responding to Issues
  16. The Bank responded to the top four issues with the highest final scores in each of the four major aspects, i.e., “governance”, “products”, “society” and “environment”, and added a total of 16 materiality issues of concern. The CSR Task Force further classified the above-mentioned 16 issues into two categories: high-level concern and general high-level concern. Among them, the 8 prioritized high-level concern issues were listed as the disclosure key points of this Report. The response strategies and performance of the issues are herein explained one by one. In addition, considering that corporate governance, anti-money laundering, and business performance are issues of concern to investors and shareholders, they were also listed as priority high-level concern issues. Therefore, we arrived at a total of 11 priority high-level concern issues, and their relevant management guidelines and performance were also disclosed. The remaining five issues were listed as general high-level concern issues. Those which underwent significant changes during the current year have been described in this Report. The Report has been prepared in accordance with the Core Option of the GRI Standards issued by the Global Reporting Initiative (GRI) in 2016.
  17. **Description of the Differences/Adjustments Between 2017 and 2018 Material Issues:
  18. Issues of the Year
    Differences of the Year
    Reasons for Adjustment
    Anti-money Laundering
    New
    In order to effectively implement AML/CFT, a risk-based approach assessment mechanism has been established to ensure the control of AML/CFT risks. Anti-money laundering was thus added to the issues of high-level concern.
    Human Right
    New
    Employees are the core competitiveness of business management. Human rights protection is not a mere slogan. The key to human rights promotion is the deepening of acknowledgment, the fostering of awareness and actions, and the internalization of human rights as part of the corporate culture. Human rights were thus added to the issues of high-level concern.
    Development of Supporting Industries
    New
    The financial industry is the lifeline of general industrial development; the financial industry and other industries are symbiotic. While pursuing steady growth, we should also care for and assist in the development of physical industries, support the industries with finance, and allow them to stimulate finance, thereby creating a win-win situation and enhancing the economic growth momentum. Development of Supporting Industries was thus added to the issues of high-level concern.
       
  1. 2.2 Summary of Stakeholder Communication Channels and Issues of Concern
  2. The Bank has always valued communication with stakeholders and actively established smooth and diversified communication channels to understand the issues of concern to stakeholders. A stakeholder section has also been set on the official website of the Bank to include the public, shareholders, employees, and suppliers, as to respond promptly to issues of concern to stakeholders.
  3.  

Contact Information / Feedback

       
  1. Secretariat Division of Chang Hwa Bank
  2. ADD:No. 57, Sec. 2, Zhongshan N. Rd. Taipei City 10412, Taiwan
  3. TEL:+886-2-2536-2951
  4. FAX:+886-2-2521-1126
  5. E-mail:chbsd@chb.com.tw
  6. Website:https://www.bankchb.com/